We love learning.

It’s true…we love learning at TerryWhite Chemmart. Our comprehensive educational platform covers national and state-based events, online and in store programs tailored to every role from pharmacy owners and pharmacists to retail managers and pharmacy assistants. Find out the various ways you can grow with us below.

Event-based Programs - National

Event-based Programs - State-based

Masterclass Forum for Pharmacists

Masterclass Forum brings together a smaller and more intimate group of pharmacists to focus on knowledge and the practical application of that knowledge. TWC pharmacists have been attending Masterclass for over 8 years and expect only the best clinical updates with the latest customer research. Masterclass Forum provides pharmacists with practical ways in which they can help to improve the health of their community.
This program is run twice a year.


Academy Live for Pharmacy Assistants and Retail Managers

Academy Live is all about connecting with pharmacy assistants - each month, over 2 million Australians visit at TWC and every single one will interact with our pharmacy assistants. At Academy Live, pharmacy assistants will be challenged to go above and beyond to create customer experiences for your brand and products. Our pharmacy assistants are truly committed to changing the health of their community and work hand in hand with our pharmacists to do just this!

Academy is limited in availability and is only available to those supplier partners who share our commitment to excellence.

Online Learning Platform


The TerryWhite Chemmart iLearn platform offers close to 2000 brand and supplier training resources to all team members across the TerryWhite Chemmart business

iLearn provides quality & consistent brand training for all TerryWhite Chemmart team members, great reporting functionality for managers, noticeboard & announcement communications direct to team members, brand & supplier training modules available in one spot, QCPP Refresher Training & CPD Training available, leaderboard, gamification and more!

In store Programs

Dispensary Excellence Program

Our Dispensary Excellence Program is led by our Chief Pharmacist, Brenton Hart

As Chief Pharmacist for TerryWhite Chemmart, Brenton works with Network Partners and pharmacists from across the country to bring to life our health proposition through operational support, education and strategy development.

The TerryWhite Chemmart Dispensary Excellence Program is a comprehensive, 5 stage program – ensuring you maximise your dispensary profitability, optimise patient care, build loyalty and capitalise on opportunities.

It is a blueprint for your success in the face of the everlasting economic and industry challenges we all face.

Together with our Health Development Managers – we will help you build a culture of high-performing teams who are focused on delivering ‘real chemistry’ to your community.

Vaccination Excellence Program

At TerryWhite Chemmart, we have a strong track record of vaccination leadership and the largest network of vaccinating pharmacies in the industry.

Our six-part Vaccination Excellence Program means we do the heavy lifting so our pharmacists can focus on what matters most – their customers.

Together with our Health Development Managers and Business Development Team – we will help you build a high performing vaccinating team to ensure we continue to provide the most efficient and professional vaccination experience for our customers.

Awards and Recognition

The TerryWhite Chemmart H.E.A.R.T. Awards recognises excellence across the TerryWhite Chemmart network according to our five key values:

H – Health is our Heartbeat

Pharmacist of the Year
Awarded at Masterclass to the Pharmacist for excellence in professional practice

E – Excellence in Customer Service

Pharmacy of the Year
State-based and national awards are recognised at the annual conference to the pharmacy for customer service excellence.

A – Always Improving and Growing

Pharmacy Improvement Award
National Award recognised at annual conference to the pharmacy who has shown the most improvement in performance over the period of a year.

R – Reliable and Accountable

Pharmacy Service Award
1, 5, 10, 15 and 20 year service awards provided to staff for service via the pharmacy manager

T – Together we Deliver

Rhonda White Leadership Award
The most prestigious award acknowledged at the annual conference to the person who has most demonstrated leadership across the TerryWhite Chemmart Network

Retail Leadership Award
Awarded at the annual conference to the pharmacy team leader who consistently leads their team by example