It’s true…we love learning at TerryWhite Chemmart. Our comprehensive educational platform covers national and state-based events, online and in store programs tailored to every role from pharmacy owners and pharmacists to retail managers and pharmacy assistants. Find out the various ways you can grow with us below.
Event-based Programs - National
TerryWhite Chemmart Masterclass is the pinnacle professional development event for pharmacists on the pharmacy industry calendar. Attracting notable industry professionals who speak on a range of topics from chronic pain management to gastrointestinal disorders and skin conditions, it not only provides a forum for learning and engagement but it delivers real results for your pharmacy…and your full year’s worth of CPD.
Masterclass will challenge you to think beyond your scope, improve your clinical knowledge, build your leadership capability and help you become a better pharmacist every day.
The TerryWhite Chemmart Network Partner Conference is the pinnacle event on the calendar for all pharmacy owners and key staff. It brings the network together with key members from the TerryWhite Chemmart Leadership Team to talk strategy for the year ahead and is supported by a host of suppliers. This event is an opportunity to connect with delegates from across the network to network, engage, learn…and also have a bit of fun.
The TerryWhite Chemmart Retail Leaders Forum educates the leaders of our brand by developing and refining leadership techniques and skills to improve business performance.
At the Retail Leaders Forum, retail managers, dispensary technicians and pharmacy assistants across the network will be brought together to learn and engage and motivate one another to be better leaders and ultimately provide a better experience for customers.
Event-based Programs - State-based
Masterclass Forum for Pharmacists
Masterclass Forum brings together a smaller and more intimate group of pharmacists to focus on knowledge and the practical application of that knowledge. TWC pharmacists have been attending Masterclass for over 8 years and expect only the best clinical updates with the latest customer research. Masterclass Forum provides pharmacists with practical ways in which they can help to improve the health of their community.
This program is run twice a year.
Academy Live for Pharmacy Assistants and Retail Managers
Academy Live is all about connecting with pharmacy assistants - each month, over 2 million Australians visit at TWC and every single one will interact with our pharmacy assistants.
At Academy Live, pharmacy assistants will be challenged to go above and beyond to create customer experiences for your brand and products. Our pharmacy assistants are truly committed to changing the health of their community and work hand in hand with our pharmacists to do just this!
Academy is limited in availability and is only available to those supplier partners who share our commitment to excellence.
Online Learning Platform
iLearnThe TerryWhite Chemmart iLearn platform offers close to 2000 brand and supplier training resources to all team members across the TerryWhite Chemmart business
iLearn provides quality & consistent brand training for all TerryWhite Chemmart team members, great reporting functionality for managers, noticeboard & announcement communications direct to team members, brand & supplier training modules available in one spot, QCPP Refresher Training & CPD Training available, leaderboard, gamification and more!
In store Programs
Dispensary Excellence Program
Our Dispensary Excellence Program is led by our Chief Pharmacist, Brenton Hart
As Chief Pharmacist for TerryWhite Chemmart, Brenton works with Network Partners and pharmacists from across the country to bring to life our health proposition through operational support, education and strategy development.
The TerryWhite Chemmart Dispensary Excellence Program is a comprehensive, 5 stage program – ensuring you maximise your dispensary profitability, optimise patient care, build loyalty and capitalise on opportunities.
It is a blueprint for your success in the face of the everlasting economic and industry challenges we all face.
Together with our Health Development Managers – we will help you build a culture of high-performing teams who are focused on delivering ‘real chemistry’ to your community.
Vaccination Excellence ProgramAt TerryWhite Chemmart, we have a strong track record of vaccination leadership and the largest network of vaccinating pharmacies in the industry.
Our six-part Vaccination Excellence Program means we do the heavy lifting so our pharmacists can focus on what matters most – their customers.
Together with our Health Development Managers and Business Development Team – we will help you build a high performing vaccinating team to ensure we continue to provide the most efficient and professional vaccination experience for our customers.
Awards and Recognition
H – Health is our Heartbeat
Awarded at Masterclass to the Pharmacist for excellence in professional practice
E – Excellence in Customer Service
State-based and national awards are recognised at the annual conference to the pharmacy for customer service excellence.
A – Always Improving and Growing
National Award recognised at annual conference to the pharmacy who has shown the most improvement in performance over the period of a year.
R – Reliable and Accountable
1, 5, 10, 15 and 20 year service awards provided to staff for service via the pharmacy manager
T – Together we Deliver
Rhonda White Leadership Award
The most prestigious award acknowledged at the annual conference to the person who has most demonstrated leadership across the TerryWhite Chemmart Network
Retail Leadership Award
Awarded at the annual conference to the pharmacy team leader who consistently leads their team by example